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SHIPPING POLICY
FAST & FRESH DELIVERY ALL OVER UAE (CASH ON DELIVERY)
We understand that when you order authentic Dubai Chocolate (FIX) bars, you want them fast and in perfect condition. That's why we prioritize speed and temperature-controlled handling for every order across the UAE.
1. PROCESSING & DELIVERY TIMES
Orders are prepared promptly to ensure maximum freshness and quality. Delivery typically takes Same-Day or Next-Day within Dubai, Abu Dhabi, and Sharjah, and 24–48 hours across all 7 UAE Emirates, delivered directly to your doorstep with Cash on Delivery (COD).
2. SHIPPING METHODS & RATES
- Standard Delivery Across UAE: A flat delivery fee of 20 AED applies across the UAE (Same-Day / Next-Day in Dubai & Abu Dhabi, 24–48 hours for all other Emirates).
- 🔥 FREE SHIPPING: We offer free delivery on all orders of 5 or more chocolate bars!
Express Delivery Services in the UAE:
🚚Door-to-door delivery (Same-Day / 24 hrs in Dubai | 24–48 hrs across all 7 Emirates)
❄️Temperature-controlled cold-chain packaging
💵Cash on Delivery (COD) in AED
3. TEMPERATURE CONTROL
Chocolate is delicate. To ensure your bar arrives in pristine condition, we use specialized insulated packaging. Please ensure someone is available to receive the delivery to avoid the package sitting in warm environments or direct sunlight.
Verifiable Cold-Chain Delivery
Unlike standard shipping, we use a temperature-controlled cold chain process to protect the delicate knafeh and chocolate texture.
Gel Pack Technology
We use food-grade reusable gel packs that maintain 2-8°C throughout transport.
Insulated Thermal Bags
Each order is sealed in double-walled foil insulation to prevent heat transfer.
Direct Cold Transit
Orders ship via dedicated fast couriers to minimize transit time and protect product integrity.
Guaranteed Fresh Snap
Our cold-chain ensures the chocolate arrives with its signature crunch and rich texture intact.
4. TRACKING YOUR ORDER
Live Courier Updates
Our courier team contacts you directly via WhatsApp or phone call prior to doorstep delivery.
HAVE QUESTIONS ABOUT YOUR DELIVERY?
CONTACT OUR TEAM